Refund Policy
Last updated: April 2025
We aim to provide a reliable and high-quality AI image enhancement service. This refund policy explains when refunds are applicable and how we handle payment-related concerns for Pixelve AI.
1. Refund Eligibility
Refunds may be issued under the following circumstances:
- The service does not work as expected due to a platform-side issue.
- There has been an incorrect or duplicate charge on your account.
- A technical issue on our end prevents proper usage of the service.
2. Subscription Policy
Important: Subscription cancellations do not generate a refund for the current billing period.
- If a subscription is cancelled, no refund will be issued for the remaining days of the current billing period.
- The cancellation will take effect from the start of the next billing cycle.
- You can continue using all paid features until the current billing period ends.
3. Non-Refundable Cases
The following are not eligible for refunds under any circumstances:
- Credits that have already been used or services that have been completed.
- Accounts found to be misusing the platform or in violation of our Terms of Service.
- Change of mind after the service has been used or credits have been consumed.
4. Payments
- All payments are securely processed by Paddle, our certified payment provider.
- We do not store, access, or have visibility into your full payment information.
5. Contact Us
If you believe you are eligible for a refund or have a payment-related concern, please reach out to us. We aim to respond within 2–3 business days.
pixelveai@gmail.comThis policy is subject to change. Continued use of Pixelve AI after changes constitutes acceptance of the updated policy.